AUREVON maintains clear and fair refund policies for buyers and transparent payout processes for vendors and instructors.
Buyer Refunds — Digital Products
Digital products (software, templates, licenses) are generally non-refundable once downloaded. Exceptions apply where the product is demonstrably defective or misrepresented. Contact support within 48 hours of purchase.
Buyer Refunds — Physical Products
Physical hardware products may be returned within 14 days of delivery in original, unused condition. Shipping costs for returns are the responsibility of the buyer unless the product arrived defective.
Course Refunds
Course purchases may be refunded within 7 days if less than 20% of the course content has been accessed. No refunds after 7 days or beyond 20% completion.
Service Contracts
Service deposits are non-refundable once work has commenced. Milestone-based refunds are available for work not yet started on active contracts.
Vendor Payouts
Vendor earnings are settled weekly after platform commission deduction. The minimum withdrawal threshold is GHS 50. Payouts are processed via the configured payment gateway to the vendor's registered bank or mobile money account.
Instructor Payouts
Instructors receive up to 85% of course enrollment revenue after platform commission. Payouts follow the same weekly settlement schedule.
Last updated: September 2026. Contact: support@aurevons.space